Go with the flow
June 2010
Anti-jam software has been the key to a problem for Severn Trent Water ABB variable speed drives   
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Delighted customers
Summer 2010
Scottish Power implements Genesys Virtual Hold technology to improve customer service  
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Personal services
Spring 2010
Personalised customer communications puts E.ON ahead of the competition  
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Green harvest
Winter 2009
A new system is harvesting rainwater and harnessing renewable energy for a Derbyshire company  
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Managing the wind
Winter 2009
Richard Cooke explains the Robin Rigg offshore wind farm electrical connection project and discusses the challenges of connecting wind energy sources to the grid  
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A united effort
Autumn 2009
How Thames Water’s customer services operation improved customer contact planning and forecasting efficiency by over 100 per cent  
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